These Terms of Service is a legally binding agreement made between you, the user (whether personally or on behalf of you) and the brand iCALL IT LOVE (property of design&craft studio TRIA/vl.A.Norsic). The terms ‘we’, ‘us’, and ‘our’ or shorts ‘iCIL’ as well as the ‘Seller’ refer to iCALL IT LOVE . The terms ‘you’ and ‘yours’ refer to the User. The term ‘Site’ refers to the website/webshop www.icallit.love.

The Site icallit.love is official on-line store of our brand iCALL IT LOVE and domaine by name www.icallit.love is its official web adress. We are registered in Croatia, EU and have our registered office at Starogradska 1, 10430 Samobor . Our VAT number is HR26575989005.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Servicefrom time to time. The modification will be indicated by ”Last updated’ date on the top of these Terms. It is on you to check applicable Terms every time you visiting this Site. By every using of this Site you agree to the last updated Terms.

By using this Site you comfirm that you are at least the age of majority in your state or province of residence. Or have parents or legal guardians permission to do it.

The content of the Site is available in English. The official language for the conclusion of the contract on sale is English.

USE OF PERSONAL INFORMATION

We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

All the information you provide us with or we obtain in other ways is collected to ensure a smooth ordering and delivery process.

All the material such as designs and ilustrations, photography, video etc, are made by us or with third part included and as such represent our property. All third-party material (with valid lincence ) is used only partially (incorporated into a new improved design). All our designs are legaly copyrighted and are available only on our Site. We reserve the rights to implement our design into our other future brands or to sell them on other places than this Site or trought social media. No one else have permission to sell our products. They are available only under our brand(s). We also respect the intellectual property rights of others. If we use designs of the Third party, we have valid licence or valid contracts with the copiright holder.

No part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

We design and sell premium iPhone cases and related accesoriess for mostly Apple products to customers in Europe and eventually Worldwide. We do not partner with Apple Inc. or are not related with them whatsoever. We are only a big fan of Apple products and we design accessories for Apple products for all Apple’s fans.

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

Product descriptions, pricing and availability are subject to change without notice. Prices, payments and action offers are valid solely at the time of order and/or payment.

Please note: After the orders received, we forward it to our partners in Italy and UK who process it and send you a finished product, so we cannot guarantee that items will be in stock. In that case, your order may be slightly delayed. In the vast majority of cases, all orders have been shipped on time. We reserve the right to discontinue any products at any time for any reason.

All prices are listed in Euro (EUR). Payments can be made via credit card, PayPal, or other methods as specified during checkout. You are responsible for all applicable taxes, including any import duties or VAT that may apply if purchasing from outside the EU.

For customers outside the EU, please note that the prices may include/exclude VAT or import duties, which are your responsibility upon receiving the product. As we are not in the VAT system, the prices do not contain the same but this item is subject to change at any time.

We leave ourselves the right not to send the items if the payment has been rejected or there have been any other issues regarding it. Shipping expenses can be or not be includeed in purchase price (this is an item we can change and depends on various occasions). Your credit card information is not stored on our Site but through the payment gateway, so the entire payment process is completely safe & secure.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax (if applicable) is included in price of purchases as deemed required by us. We may change prices at any time.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees (if any), and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

USER REGISTRATION

You have option for payment as a register user or as a guest. With register option your information about your credit card are not stored on our server. Your password should be kept confidential and youwill be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
By registrate on our Site you warrant that all registration information you submit is true, valid and complete;  you are not a minor in the jurisdiction in which you reside; you will use this Site for personal purposies and will not violate these Terms and any applicable law or regulation.

PAYMENT PROCESS

You undertake to pay the ordered products with the following payment method:

Card payment – paying directly online, using Payment Getaway service.

After order was complete, the order will be forwarded to our manufacturing partners to processing. The product will be shipped by the manufacturer, within 2-3 business days (Saturday, Sunday and non-working days excluded).

The invoice will be sent to you by e-mail.

Standard delivery costs are included in the price of the product.* Special shipping, such as Express Shipping, are additionally charged, and the price depends on the severity of the shipment, the delivery service, as well as the delivery address. We have the right to change this decision at any time and for no special reason.Our products are shipped around the world. Our partners/manufacturers are placed in different parts of the world such as United States, United Kingdom, Italy, Australia and others so there is no delay in shipping time.

* Not in the form of an increased price for the amount of postage, but in the form of a reduction in the seller’s final profit until we do packaging redesign. After that, the postage will be add to the price of the product..

The product is delivered by the Manufacturer in his prescribed time frame. We are not responsible if the product is not delivered on time. We are also not responsible for the correctness of the product, sincewe do not make it ourself.

If you receives a faulty product, you are obliged to contact us at the e-mail support@icallit.love and we will contact the Manufacturer on any claims you have.

If the Manufacturer is unable to deliver the ordered product, we will inform you about it. You may then cancel the order or wait until the product is re-available. If the Manufacturer is unable to deliver the product within the agreed time, you may then wait for the product to be available, ask for the cancellation of the purchase or accept the replacement product from us.

If you do not take over the product or refuses to take over the product for no valid reason, we reserves the right to compensate for the costs of manipulation, transport and other possible costs.

MATERIAL DEFECTS

The manufacturer is responsible for the physical defects of the product it supplies. We, as the Seller, have a responsibility to reclamation this product to the manufacturer, on behalf of your name, and seek the replacement. After submitting the correct product to the delivery service, the risk of deficiencies (resulting in transport) exceeds to you, the customer. You are then obliged to seek your rights to the delivery service that the product has provided to you.

You are obliged to inform us about the deficiency within 14 days of the product received. We are not responsible if you did not open package during this period and discovered the disadvantage after the expiration of 14 days from the receipt of the package.

If you determined the existence of a material deficiency, you are entitled to one of the following rights, all in accordance with the provisions of the Law on Obligations to Consumers selection:

– Removal of deficiency by manufacturer (if possible),

– Replacing an existing product to another product without a deficiency,

– Price reduction – either for a purchased product or following.

– Cancelation of the contract and refunding the cost of the product. In this case, you are obliged to return the product received and return it at your own expense.

The disadvantage exists:

(1) If the product does not require properties for its regular use; (2) If the product does not require properties for the special use for which the buyer is procured, which was known to the seller or had to be known to him; (3) If the product does not have the properties and features that are explicitly or tacitly contracted or prescribed; (4) When the Seller handed over a product that is not equal to the sample or model, unless the sample or model are shown only for notification; If the product does not have the properties that otherwise exist with other product of the same kind and who could have justifiably expected the customer according to the nature of things, especially considering the public statements of the Seller, the manufacturer and their representatives about the properties of products (commercials, marking things, etc.); If the product is irregularly mounted provided that the assembly service is included in the fulfillment of the sales contract; If irregular assembly is the result of deficiencies in installation instructions.

NOTICE ON THE METHOD OF WRITTEN CONSUMER COMPLAINT

All complaints in accordance with Article 10. of the Consumer Protection Act can be sent by the buyer via e-mail: support@icallit.love

The Seller will deliver the confirmation of receipt of the Statement on Unilateral Termination of the Contract to the buyer without delay, by e-mail. The response to the buyer’s complaint must be provided in writing by law no later than 15 days from the date of receipt of the complaint.

In the event of a justified complaint, the cost of replacing the product with a new product shall be borne in full by the Seller.

In the event of a possible dispute, the Seller and the buyer shall resolve the dispute amicably, and if this is not possible, dispute resolution is possible on the European Court of Honor or other mediation centers.

Consumer disputes can be resolved via the European Commission’s ODR platform via link:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR

If the buyer is a legal entity, the consumer protection rules prescribed by the Consumer Protection Act do not apply to them. The rules on written consumer complaints do not apply to legal entities, to which the Obligations Act and the Electronic Commerce Act apply.

The buyer may unilaterally terminate the contract within seven (7) days without citing reasons.

The 7-day deadline begins to flow from the day when the buyer, or the third person is determined by the buyer, which is not a carrier, the product is transferred to possession.

If the buyer ordered a number of pieces of products to be delivered separately, that is, if it is a goods delivered to multiple pieces or more shipments, a 7-day deadline starts flowing from the day when the buyer or the third person is determined by the buyer and which is not a carrier, handed over to the last piece or last shipment of the product.

In order for the buyer to exercise the right to a one-sided termination of the contract, the same must inform the Seller of his decision of the unilateral termination of the contract before the expiration of the 7-day deadline, with an unambiguous statement sent by electronic mail to: support@icallit.love, in which he will state his Name and Last name, Address, Invoice number and an e-mail address. All correspondence must be done in writing.

The Seller will submit to the buyer without delay, by e-mail, confirmation of receipt of the statement of the Unilateral Termination of the Contract. In the event of a termination of the contract, each party is obliged to return the other side of what she received on the basis of the contract.

The buyer must claim a refund no later than 7 days after receiving the shipment.

The goods he intends to return within 7 days should not use or take any other actions to reduce the value of the goods.

The Seller is obliged to refund the full amount paid to the buyer within fifteen (15) days of receipt of the product back. The Seller is not obliged to refund the payment before the goods are returned to him.

The paid refund will be returned to the same bank account from which the product was paid. The buyer is thought to have made his obligation to return the goods on time if he sends the goods back to the seller before the deadline.

All direct product return costs are borne by the buyer. The buyer is responsible for any diminishing value of goods that the result of handling goods except for the one that was needed to determine the nature, characteristics and functionality of the product.

In case of diminishing the value of the product that the result of handling of the product, the seller will be charged from the amount received by the purchase price in the ratio of the value of the goods according to his own assessment, taking into account the objective criteria of each individual case.

All return shipping fees will be borne by the customer. Please note that all returns will incur a 15% restocking fee.

You can use this Site only for personal purposes and may not use it for any other purpose (commercial or other).

As a user of the Site, you agree not to:

(1) Copy any part of this Site, whether it’s a text, a photography or any other content of the Site. (2) Use this Site in inappropriate way, claim your ownership over it etc. (3) Use any part of this Site in order to abuse or harm another person or submit false information about you. (4) Violate any law or regulation through using this Site. (5) Bring Support Service misleading with claiming false claims. (6) Unautorized used this Site or linking the Site in negative way for Us. (7) Implement viruses and other harming codes and in any way impair a good experience of using the Site by other users. (8) Use this Site with help of robots, bots and AI, using any data mining, deleting the contest of the Site as well as deleting or changing our Terms, Policies, Copyrights and any other Legal documents of the Site as well as attempt to bypass any security wall.

REVIEW GUIDELINES

We are free to choose whether to allow users to leave reviews on our page. In case we do, user  comply with the following criteria:

(1) You should have personal expiriance with the product being review. You should use this product by yoursel or see it and test it in person. (2) You should not claim false claim about the product. With false claim you directly harm our bussines, and if the claim proves to be untrue, we have the legal right to file a lawsuit for directly disrupting our business. (3) Language you choose during reviews must be non-abusive, non-offensive, non-racist and non-explicit. Policital and other similar comments are also not allowed on this Site. (4) We have the right to remove all reviews that not match criteria above. We also have right to shut down all reviews or to not even turn them on anyway.

If a specific product has a warranty or is subject to service conditions, this is emphasized in the description of that product. The rights from the warranty card can only be used upon presentation of the warranty card and invoice and during the warranty period.

If the buyer accepts the General Terms and Conditions, the buyer also accepts all other conditions stated on the Site and all other provisions stated on that Site. If the buyer does not agree with any part of the pre-contractual notice or the General Terms and Conditions, please do not use the Site and do not conclude a purchase contract.

The Seller reserves the right to change these General Terms and Conditions and rules without prior notice. The General Terms and Conditions are in accordance with EU law.